Verónika Troitskaia

Project Manager | Agile & Waterfall Expert
Lisbon, Portugal / Remote

hello@veronika.pt
+351 911 969 323
Connect with me on LinkedIn
Schedule a meeting via Calendly

I know how to make things done

Results-driven Project Manager with 8+ years of experience in managing web projects, marketing, sales, and customer satisfaction. I understand how different teams work, and make sure that projects stay on track, teams communicate well, and businesses don’t waste time or resources.

I have proven expertise in managing large-scale initiatives, ensuring customer satisfaction, and delivering projects on time and within budget. Skilled in Agile (Kanban, Scrum), Waterfall and hybrid methodologies, stakeholder management, and cross-functional team leadership. Focused on driving customer success, mitigating risks, and improving delivery efficiency, with a passion for strategic problem-solving and building long-term partnerships.

Key Skills

Agile & Waterfall
Scrum, Kanban, Lean Six Sigma, hybrid methodologies

Project Management
Risk management, budgeting, stakeholder communication

Collaboration Tools
Asana, Jira, Trello, Slack, Miro, Google Workspace, Notion

Content Creation
Figma, Adobe Photoshop, Illustrator, Premiere

Data Analytics
Tableau, Google Sheets; learning SQL, R, BigQuery

Spoken Languages
English (C1), Portuguese (B1), Russian & Ukrainian (Native)

Professional Experience

Relocation Project Manager, veronika.pt,
self-employed, Portugal

Consulting & Real Estate
End-to-end relocation services in Lisbon including apartment searches, rental negotiations, and legal consultations

Jun 2022 – Present

Led and managed end-to-end relocation projects, overseeing market operations, client relationships, and seamless relocation processes from initiation to completion.

Conducted comprehensive market research to identify optimal rental properties, ensuring compliance with local trends and legal requirements, while driving efficiency in the process.

Coordinated all phases of the customer journey, from lead generation to contract signing, managing apartment visits, negotiations, and client experience independently to ensure smooth, on-time delivery.

Cultivated strong partnerships with Portuguese realtors, optimizing negotiation processes, expediting results and enhanced client satisfaction.

Launched and managed a Russian-language Telegram channel, driving market awareness and engagement with 600+ subscribers.

Top Achievements:

Managed 50+ relocation projects, delivering end-to-end solutions and ensuring high client satisfaction, with a significant portion of clients recommending services to others.

Achieved a Net Promoter Score (NPS) of 64, exceeding industry benchmarks (30), highlighting successful project delivery and strong client relationships.

Optimized project timelines, finalizing rental agreements with an average of just 9 apartment visits and 4 proposals, significantly reducing time-to-contract and improving overall process efficiency.

Established and tracked key project metrics, including budget variance, ensuring clients realized an average savings of 6.47% in future costs compared to their planned costs.

Senior Content Project Manager at Avito, Russia

Marketplace & Digital Services
The leading classified ads platform in Russia with over 60M monthly active users (MAU) and a revenue of €1,11B in 2023.

Dec 2020 – Dec 2022

Led cross-functional teams (copywriters, designers, marketing managers, developers) to execute high-quality content projects on time, ensuring alignment with key business objectives.

Implemented Agile project management, reducing content production timelines by 18% and optimizing team workflows.

Integrated a brand-media initiative into the customer journey (CJM), enhancing the Real Estate Vertical's marketing efforts and reducing Customer Acquisition Cost (CAC) for B2B clients by 30%.

Increased ad visibility by 10% through developed and launched educational project for B2B clients combined with optimizations in ad campaigns.

Founder & Project Manager at “Biodinamica”, Russia

Web-development & Marketing
Content and design bureau

Jan 2016 – Dec 2020

Led the end-to-end delivery of marketing, web, and content projects for large fintech, hospitality, and real estate clients, driving measurable business outcomes, improving ROI, and achieving millions of views. 

Delivered end-to-end digital solutions, managing timelines, resources, and team collaboration to meet client objectives.

Conducted key Scrum events (daily stand-ups, sprint planning, and retrospectives), ensuring project efficiency, team sustainability, and alignment with business goals.

Delivered projects on time, within budget, and optimized processes for improved efficiency and customer satisfaction, managing advertising budgets of ~€70,000 per month.

Established a continuous feedback loop with clients and teams to assess performance and drive improvements.

Launched and managed the bureau’s website to showcase portfolio and maintain brand consistency.

Art-Director at Rodina Communication Agency, Russia

Web-development & Marketing
A full-service agency specializing in branding and advertising

Oct 2019 – May 2020

Led branding and digital media projects for top clients, ensuring on-time, high-quality project delivery for major brands like Audi and KIA dealerships. Managed over 20 design projects from conception to completion.

Optimized user experiences for real estate developers, contributing to a significant increase in customer engagement.

Collaborated with R&D teams to integrate user feedback, improving product-market fit and enhancing customer satisfaction.

Launched a brand media platform for one of Russia's largest brokerage firms within 12 weeks, driving significant client engagement.

Education & Certifications

Project Management Certification 
Google Career Certificates (2025)

Portuguese B1 
Centro de Língua e Cultura Portuguesa (2024)

Data Analysis with R Programming 
Google Career Certificates (2024)

Managing Project Risks and Changes 
University of California, Irvine, USA (2023)

Bachelor’s in International Economics 
Sochi State University, Russia (2008)

I strongly believe in continuous learning as a way to stay ahead of trends and deliver top-notch results. Beyond formal education, I regularly enhance my skills through professional courses, industry research, and hands-on experience, ensuring my methods remain innovative and effective.

Testimonials and Recommendations

  • Aleksandra Volkova, Former Manager at Avito

    “I had the pleasure of managing Verónika at Avito, where she excelled in content project management. She led teams to create real estate content for B2B clients, optimizing workflows and improving customer acquisition – under tight deadlines, ensuring smooth collaboration across teams.

    What I valued most was her ability to take strategic discussions and handle execution, tracking, and communication with teams. She took full responsibility for her projects, making her an invaluable asset. You’ll be lucky to have Verónika on your team.”

  • Andrey Vanin, Former Client, Senior Sales Executive at LLC "Region Investments"

    “I have extensive experience working with design studios, and in most cases, it has been negative: delays and poor implementation quality. However, with ‘Biodinamica,’ led by Veronika, we were truly fortunate, which is incredibly important these days. Veronika and her team developed the idea, concept, naming, branding, and launched the educational brand-media platform ‘Eva Invests’ for us. Additionally, she managed the creation of two high-converting landing pages. Everything was delivered on time and with outstanding quality. It’s a pleasure to work with true professionals.”

  • Marina Yemets, Former Colleague at Avito

    “I had the pleasure of working with Verónika, and she consistently demonstrated reliability, charisma, and a high level of responsibility. Verónika is an excellent communicator who simplifies complex ideas, always prioritizing the needs of users. Despite tight deadlines, she maintained a rational and human approach, fostering positive team dynamics. Her expertise in marketing and content make her a versatile asset to any team. I highly recommend Verónika for her exceptional skills and positive impact.”

  • Aleksei Ovsyannikov, client

    “Verónika's expertise in project management was a key factor in the success of our apartment search. She developed a clear, actionable plan and followed through with precision, ensuring everything from negotiations to documentation was handled on time. She kept us updated regularly, which made us feel confident and informed throughout the process. Verónika’s reliability and organizational skills are top-notch.”

  • Dmitry Volkov, client

    “Verónika’s project management expertise truly shone in our apartment search. She created a structured process from the outset, ensuring we remained on track despite tight timelines. Her ability to prioritize tasks, manage expectations, and facilitate smooth communication between all parties was invaluable. With Verónika at the helm, we found our ideal apartment quickly and efficiently.”

  • Elena Volkova, client

    “Verónika demonstrated exceptional project management skills during our apartment search. She streamlined the entire process from start to finish, ensuring every step was well-organized and efficiently executed. Her ability to manage timelines, negotiate effectively, and handle all the details made the experience stress-free and seamless. She’s a true professional, and I highly recommend her”.

Let’s plan an interview

Verónika Troitskaia

Project Manager | Agile & Waterfall Expert
Lisbon, Portugal / Remote

hello@veronika.pt
+351 911 969 323
Connect with me on LinkedIn
Schedule a meeting via Calendly